Data security
How long do you retain customer data?
How to answer this security questionnaire question, with an expert response your security or GRC team can adapt.
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Security questionnaire questions
Updated July 6, 2026
Expert answer
Define retention periods by data type, retain data only as long as needed for the service or legal obligations, and delete or anonymize it afterward. Publish these periods and honor customer-specific retention requirements where offered.
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What encryption algorithms do you use?How do you protect database credentials?Do you use production data in test environments?How do you handle data export requests?What logging exists for data access?Do you have a data breach notification process?
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